How do I refresh my Dashboard ?

Once you add a Datasource to your Dashboard, the data is synced initially. However to keep your Dashboard up-to date with ServiceDesk project activity you need to sync the datasource periodically. Options available include:

  • Auto-Refresh
  • Manual Refresh

Configuring  auto-refresh

To configure the auto-refresh option of a Dashboard follow the below steps.

  1. Start in Datasource Page of your Dashboard ( Settings->Datasources)
  2. Click on the "..." more icon at the top of the page
  3. Choose "Enable auto refresh"
Dashboards are auto refreshed daily at approximately 12am UTC. Opt for manual refresh to perform an instant sync of dashboard with all datasources.

Manual  refresh

To configure the auto-refresh option of a Dashboard follow the below steps.

  1. Start in Datasource Page of your Dashboard ( Settings->Datasources)
  2. Click on the "..." more icon at the top of the page
  3. Choose "Refresh Dashboard"
  4. Wait for the data sync process to get completed .