A VIEW26 Dashboard can accomodate ServiceDesk projects having different field configurations and work flows. VIEW26 Field Mapping utility is handy when you need to standardise report across different projects having different work flows.
To access the field mapping utility follow the below steps.
- Start in Datasource Page of your Dashboard ( Settings->Datasources)
- Click on the "Configure." button at the top of the page
- Choose "Field Mapping"
- Provide a meaningful mapping across different datasources
- Once you have performed the mapping save the configuration by clicking "update" ( top of the page)