View reports in Customer Portal

Step 1 - Access "Charts & Reports" from the top navigation bar

"Charts & Reports " option is available in Jira Customer Portal when you have installed the VIEW26 Charts & Reports Jira ServiceDesk App

Step 2 - Click on the  the shared report link

All customers of a Jira ServiceDesk organization will have access to the shared View .

Refer sharing View with a Jira ServiceDesk Organization

 Step 3 - View & perform  analysis on key metrics

Step 4- Download you report as a PDF for your reference