Step 1 - Access "Charts & Reports" from the top navigation bar
"Charts & Reports " option is available in Jira Customer Portal when you have installed the VIEW26 Charts & Reports Jira ServiceDesk App
Step 2 - Click on the the shared report link
All customers of a Jira ServiceDesk organization will have access to the shared View .
Step 3 - View & perform analysis on key metrics
Step 4- Download you report as a PDF for your reference