Follow these steps to share a view as a template with an organization:
- Select the desired View which needs to be shared as a report in Jira Customer ServiceDesk Portal.
- From the View Tool panel , click on the share Icon ()
- Enter the Jira Customer Organization(s) for which the view needs to be shared as a report from right within the JIRA ServiceDesk Customer Portal
Customers can access the shared reports from the JIRA ServiceDesk Customer Portal.
Notify your customers on how to access the shared report in Jira ServiceDesk Customer Portal