Follow these steps to share a view as a template with an organization:

  1. Select the desired View which needs to be shared as a report in Jira Customer ServiceDesk Portal.
  2. From the View Tool panel , click on the share Icon (
  3. Enter the Jira Customer Organization(s) for which the view needs to be shared as a report from right within the  JIRA ServiceDesk Customer Portal

Customers can access the shared reports from the  JIRA ServiceDesk Customer Portal.

Next Steps

Notify your customers on how to access the shared report in Jira ServiceDesk Customer Portal