View reports in Customer Portal

Step 1 - Access "Charts & Reports" from the Requests SubMenu Options ( v1.4.10 & above)

Step 1 - Access "Charts & Reports" from the Profile SubMenu Options ( v1.4.8 & below)

"Charts & Reports " option is available in Jira Customer Portal when you have installed the VIEW26 Charts & Reports Jira ServiceDesk App

Step 2 - Click on the the shared report link

All customers of a Jira ServiceDesk organization will have access to the shared View .

Refer sharing View with a Jira ServiceDesk Organization

Step 3 - View & perform analysis on key metrics

Step 4- Download you report as a PDF for your reference

Alert

This feature is broken on the latest versions of Jira Service Desk.
We are investigating the issue.
We suspect it to be the side effect of a recent security patch.

Update - Issue has been fixed in version v1.4.10 & v1.2.10 respectively