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View reports in Customer Portal

Step 1 - Access "Charts & Reports" from the Requests SubMenu Options ( v1.4.10 & above)

Step 1 - Access "Charts & Reports" from the Profile SubMenu Options ( v1.4.8 & below)

"Charts & Reports " option is available in Jira Customer Portal when you have installed the VIEW26 Charts & Reports Jira ServiceDesk App

Step 2 - Click on the  the shared report link

All customers of a Jira ServiceDesk organization will have access to the shared View .

Refer sharing View with a Jira ServiceDesk Organization

 Step 3 - View & perform  analysis on key metrics

Step 4- Download you report as a PDF for your reference


This feature is broken on the latest versions of Jira Service Desk.
We are investigating the issue.
We suspect it to be the side effect of a recent security patch.

Update - Issue has been fixed in  version v1.4.10  & v1.2.10 respectively 

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