View reports in Customer Portal

Step 1 - Access "Charts & Reports" from the Requests SubMenu Options ( v1.4.10 & above)



Step 1 - Access "Charts & Reports" from the Profile SubMenu Options ( v1.4.8 & below)







"Charts & Reports " option is available in Jira Customer Portal when you have installed the VIEW26 Charts & Reports Jira ServiceDesk App



Step 2 - Click on the  the shared report link

All customers of a Jira ServiceDesk organization will have access to the shared View .

Refer sharing View with a Jira ServiceDesk Organization



 Step 3 - View & perform  analysis on key metrics


Step 4- Download you report as a PDF for your reference


Alert

This feature is broken on the latest versions of Jira Service Desk.
We are investigating the issue.
We suspect it to be the side effect of a recent security patch.

Update - Issue has been fixed in  version v1.4.10  & v1.2.10 respectively