Introduction to PETE for JSM

Introduction

PETE for JSM is powered by an award-winning, EU-patented engine developed by Process Squad GmbH in collaboration with the Fraunhofer Institute (FIT). In partnership with the Process Squad team, view26 brings specialized features explicitly tailored for Jira Service Management. By combining advanced process mining techniques with decades of ITSM consulting experience, PETE measures your IT support organization’s effectiveness across three key dimensions: Efficiency, Quality, and Speed.

But PETE doesn’t stop there. It continuously monitors IT support activities, providing Action Proposals and Notifications to help you implement optimizations and maintain a clear view of your IT support organization’s performance.

What does ‘PETE for JSM’ offer?

• An Executive/CIO-level dashboard

• Detailed breakdown of the PETE ITSM Process Score across dynamic KPIs tailored to your IT support organization

• Activity maps and insights into preventable costs caused by inefficiencies

• Independent monitoring of each ITSM process (e.g., Incident, Problem, Change)
  Categorization of behavioral inefficiencies into PETE’s unique process pitfalls

• A powerful Analyst View for data analysts to slice and dice organizational data for deeper insights.”

Schedule a demo or Book a call

Schedule a free personal demo now, or check out our documentation for helpful tips and tricks. Need more help? Book a call with the View26 team for unlimited free consulting calls to maximise your investment in PETE!