14. Analyse Reports in Jira ServiceDesk Customer Portal

VIEW26 Charts & Reports allows you share reports with external customers via the JIRA ServiceDesk Customer Portal (https://<XYZ>.atlassian.net/servicedesk/customer/portals where XYZ is your domain) - providing self-serviced, real-time transparency.

A view26 Reports for Jira option will become available in the Jira Customer Portal when you have installed the VIEW26 Reports for Jira App.

1. Click on the User Profile

2. Click on Reports for Jira

3. This will open the List of all the Views which are shared with the Customer’s Organization

4. Click on any of the Views to Open up the Report

5. You can analyse and explore the Report further using all the different filters available