5. Create a Custom Widget
You have the option to create a custom widget tailored to your particular needs by following these steps:
1. Inside the View, Click App icon to show the Widget Panel
2. Within the widget panel click Create Custom Widget
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3. Enter Widget Name and Description
4. Select the Widget Category :(My Widgets/Basic Widgets/KPI Widgets/ Service Desk Widgets/Notes
5. Choose the type of widget you want to create: KPI, Chart or Table
6. Click Next
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7. In the next screen, select the Filters you wish to apply to your view .
8. You can choose between Custom Chart and Built-in Chart.
9. Select your Filter criteria from the drop down lists.
10. There is also an option to add More Filters.
11. Click Next
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12. You are now at the Preview Page. The Preview of the Custom Widget created would be displayed on the screen.
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