Charts & Reports for Jira Service Desk allows you to create and share custom dashboards with customers via the portal.

With our easy to use widgets, you can quickly customize and craft your Dashboard. The App provides easy-to-use drag-and-drop creation of custom reports, charts, and dashboard gadgets.

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Access to VIEW data is managed separately from Jira security schemes

Charts & Reports for Jira Service Management App does not use the same user permission schema as Jira.

All users that have access to the Apps VIEW  generally can access all imported information in that VIEW, regardless of whether they have access to these data in Jira or not.