Why can my customer not see some service requests listed in the View I have shared with them?
When a View is shared with a customer using the Share with Organizations feature, the issues/service requests displayed are filtered in accordance with this individual customer’s membership of the relevant Organizations.
A customer may only view the issues which are shared with the Organizations they are assigned to.
Issues which are not tagged with any Organizations are not displayed in the View.
Take a look at the example below for clarification: