You have the option to create a custom widget tailored to your particular needs by following these steps:

  1. Select Manage views link in the side navigation bar of Jira ServiceDesk.
  2. Click on the name of the view you want to add to.
  3. Inside the view, ClickShow widget panel
  4. Inside the widget panel click Create your custom widget
  5. Select the type of widget you want to create: KPI, Chart or Table
  6. Click Edit Details. 
  7.  Fill out the remaining fields and click Edit filter criteria