FAQs

Find answers to common Worklog Reports questions about missing data, team access, reporting and configuration.

Why are worklogs missing even though I can see them in Jira?

1. Confirm the individual entry exists in Jira’s native Work log tab. Note its author, started date and duration.

2. In Timesheet, check the selected people and date range. Clear project, category and custom-field filters that could exclude the entry.

3. If available, compare the issue’s Worklog Reports Time Tracking tab with Jira’s native Work log tab. This helps distinguish a report filter from time not yet present in the app.

4. Ask a user with Settings access to review Sync, its project selection and the appropriate update window.

5. After sync completes, refresh the report. If the entry is still missing, contact support with the issue key, date, expected duration and a screenshot of the selected report filters.

Sync Jira Worklogs — detailed steps

Can I import Jira worklogs created before the app was installed?

Yes. Open Settings → Sync, choose Updates since last 6 months, select projects or leave the selection empty for all projects, and click Resync. The supported historical import window is at most six months. Longer historical imports are not included in this workflow.

The Sync selector uses update windows; the Timesheet date selector controls the period shown in your report. These are different controls.

Can I report by the person who logged time rather than the issue assignee?

Yes. Worklog reporting uses individual worklog entries, including the worklog author and time spent. It is independent of the issue’s current assignee and its aggregated Time Spent total. Select people in Timesheet, choose the period and add User to Group by for an author breakdown.

Why can I only see myself, or why is the user selector missing?

Reporting on others requires Worklog Reports – View Others Work Logs. Ask your Jira administrator to check the group grants in Jira Global Permissions. This is separate from permission to edit other users’ time.

The initially listed users depend on the worklog data available to the app. Use the selector search to find a Jira user; if their time is missing, confirm a worklog exists and review sync and report filters. A missing user or empty report does not always mean the account needs broader administrator access.

View Others Work Logs permission

How do I report for a full month, a quarter or another date range?

In Timesheet, open the date selector. Choose This week, This month, Last month, or enter a custom start and end date and click Apply range. Use a three-month custom range for a quarter. Use Filters for project/category selections and Group by to organise the results. Save the configuration under Views to reuse it.

Can I export both totals and individual worklogs, including comments?

Use Export → Excel. The workbook contains Timesheet for the report summary and Detailed Logs for individual entries, including the worklog description/comment. PDF provides a formatted report for sharing. Check the selected people, dates and filters before exporting.

An aggregated grid cannot display a separate comment for every underlying entry. Use Detailed Logs when you need row-level time and descriptions for review or billing.

Can I filter or group by a Jira custom field such as Project Code?

Yes, for supported fields. An authorised user can open Settings → Jira fields, add the field and wait for Ready. You can track up to two custom fields. In Timesheet, use Filters to select values and Group by to organise the report; add User and Issue for a staff/issue breakdown. The field picker indicates which fields are supported.

Current exports respect the filtered rows, but do not explicitly record every active custom-field filter; Detailed Logs does not include custom-field columns.

Custom-field setup, screenshots and reporting examples

How do I edit another user’s worklog?

You need Worklog Reports – View and Manage Others Work Logs in addition to the access needed to find the entry. Open Timesheet, select the person and period, enable Edit Mode and choose an editable hours cell to select the worklog. Review the edit form, save and confirm the result. Viewing other users’ reports alone does not grant editing rights.

Edit-others permission and workflow

Why does time appear on an unexpected day, or in Timesheet but not Calendar?

• Compare the worklog’s started date/time in Jira with the date shown in the app.

• Confirm the Calendar week and your visible time range in Settings → Preferences.

• Check your Jira profile time zone when investigating date differences.

• Refresh the views after checking sync; avoid creating a second worklog until you have confirmed whether the original entry was saved.

• If the mismatch remains, send support the issue key, original entered date/time, your time zone and screenshots from both views.

What should I do if the app does not load?

Refresh the page and try opening Worklog Reports again from Jira Apps. Check whether other Jira pages load and whether the issue also occurs in another supported browser or network. If it persists, contact support with the time of the error, browser/version and screenshot. Do not reinstall the app as a routine troubleshooting step unless support recommends it.

What can I configure in Settings?

Settings has Categories, Sub categories, Quick Add, Preferences, Sync, Jira fields and Permissions. Access is controlled by the app’s View and Manage Settings permission.

Settings guides for all seven tabs

Does Quick Add create a Google Calendar meeting?

No. Quick Add provides reusable time-logging activities such as breaks or daily scrums. It does not create external meetings or send invitations.

Is Google Calendar integration still available?

Google Calendar integration has been removed. Google account connection, external meeting overlays, Google event creation and Google meeting conflict checks are no longer supported. The worklog Calendar View remains available.

Google Calendar removal information

What information should I send support?

Provide the issue key, affected worklog date and author, expected and displayed duration, report date range and filters, and any sync window/project selection involved. Include a screenshot of the problem and describe whether the entry is visible in Jira’s native Work log and the app’s Time Tracking tab. Do not send passwords or authentication tokens.

Last updated: October 23, 2026