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JSM KB Analytics

A knowledge base is only as helpful as your customers determine, which is why it is important to analyze insights behind your knowledge base.

With the Companion App enabled, you can understand how your audience is responding to your knowledge base articles.

Installing the Forge Companion App

Administrator access is required to install the App.

  1. Log in to Jira Service Management (Cloud)

  2. Go to "Settings" link via the sidebar

  3. Click the "Find new add-ons" link on the left side bar

  4. Search for view26 KB Analytics Companion App

  5. Click the "Free trial" button to start your evaluation

  6. That's it, you are good to go!

Accessing the App

Since the App is a Companion App for PageView Analytics for Confluence Cloud , there is no configuration required from your end. In fact the App doesnt have any UI and it basically listens to JSM Request Create event and passes the event to the PageView Analytics for Confluence Cloud App

Next Steps

For an in-depth guide on how to to view KB insights, refer to the FAQ section - Viewing KB Analytics

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