Viewing KB Analytics

A knowledge base is only as helpful as your customers determine, which is why it is important to analyze insights behind your knowledge base.

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KB Analytics - Page Views Tab

The pageview tab now includes the new Source - “JSM Customer Portal” as shown in the screenshot below

The table includes:

• Page title

• Content creator name

• When the page was last viewed

• Number of JSM Requests created (drill-down support)

• Number of unique portal user views (drill-down support)

• Total KB page views (drill-down support)

KB Analytics - User Tab

The User tab now includes the new Source - “JSM Customer Portal” as shown in the screenshot below

The table includes:

• KB user name

• Number of unique portal user views (drill-down support)

• Number of JSM Requests created (drill-down support)