1. Get Started

Use this page to prepare your Jira site and create a reliable first contract.

Before you begin

• Confirm that Support Time Contract Management is installed on the Jira Cloud site.

• Use a Jira account with permission to access the app and manage its configuration.

• Identify the Jira Service Management projects and customer work that the contract should cover.

• Confirm that agents record time using Jira worklogs; the app calculates contract usage from eligible worklogs.

• Decide whether customers should see contract metrics in the portal.

Open the app

1. In JSM, open Apps.

2. Select Support Time Contract Management.

3. The Contracts dashboard opens. If this is the first use, review Settings before creating the first contract.

First-use checklist

1. Set the scope. Choose the JSM projects supported by the app.

2. Choose the commitment. Compare the three contract types.

3. Create a small test contract. Use a narrow issue filter that is easy to verify.

4. Add a test worklog. Log time on a matching Jira issue.

5. Verify the result. Check Logged Hours, Remaining, Progress, and Status on the contracts dashboard.

6. Check the portal. If Contract Metrics Visibility is enabled, open a matching request as a customer and confirm the expected gauge.

Next steps

Create a Contract · Understand the dashboard · Configure Settings