Basics

Support Time Contract Management helps configure support time quota or contract for a customer organisation and track down the burn rate. This App also makes it possible to expose the support contract metrics as a dashboard directly in the Customer Portal via Gauge chart, to bring transparency to customers.

Select one of the following topics:

• 1. Getting started

• 2. Create a Contract

• 3. View / Modify / Delete Contracts

• 4. View Metrics in Jira ServiceDesk Customer Portal