To create a new contract:

  1. Click Create Button on the Support Time Contract Management dashboard screen

And now let’s enter the Contract Details -

Name - Specify a name for your contract

Description (Optional) -Provide a brief description of the Contract

Contract Date- Specify the Start Date and End Date of the contract

Choose Contract Type - Monthly / Fixed / Annual

Contracted Hours - Specify total hours of the contract

Filter Issues - You could filter the issues by

a. Select Field, Select Value - Specify the filter and its value

b. Advanced : Enable Advanced option to select the Projects that need to be part of the contract

Contract Metrics Visibility (Optional) - Enable the ‘Show in Portal' option to enable all the customers in this Organization to get a complete over view of consumed hours at an organization level on the Portal Page.

Click Create