3. View and Manage Contracts | App Documentation

The Contracts dashboard is the operational view of every agreement. It brings status, consumption, remaining commitment, customer visibility, and management actions into one place.

Read a contract row

Field	How to use it
Contract Name	Identifies the agreement.
Status	ACTIVE means the contract has not met its expiry condition. EXPIRED means the applicable hours or date threshold has been reached.
Support Type	Shows FIXED TERM • HOURS, FIXED TERM • DATE, RECURRING, or HOUR BANK.
Total Hours	The contracted allowance. Date-only Fixed Term contracts show a dash because no hours target applies.
Logged Hours	Eligible Jira worklogs counted by the contract.
Progress	Hours consumption for hours-based contracts, or elapsed calendar time for date-only Fixed Term contracts.
Remaining	Hours left, days left, or both. Hour Bank contracts with dual expiry make the earlier risk visible.
Visibility in Portal	Shows whether customer-facing metrics are enabled.

Description, Start Date, End Date, and Rate/Hr are optional table columns that an administrator can enable in Settings.

Understand the badges and progress

FIXED TERM • HOURS — a dated contract with an hours allowance.
FIXED TERM • DATE — a date-only contract; logged hours are still collected, but do not determine expiry.
RECURRING — a monthly or yearly allowance, with optional rollover.
HOUR BANK — a prepaid pool that can expire by hours alone or by the earlier of hours and date.

Manage a contract

Modify — update the agreement, filter, dates, allowance, visibility, or supported options.
Duplicate — use an existing agreement as a starting point, then review every copied field before saving.
Delete — remove a contract that is no longer required. This is irreversible, so export data first when an audit record is needed.

Totals look wrong? Confirm the issue filter and worklog rules first. If needed, use Re-Calculate Contract Hours after configuration changes.

Current dashboard

The example below illustrates all current contract badges and the different ways Remaining and Progress are presented.