Support Time Contract Management allows you share Contract metrics as real-time reports via the JIRA ServiceDesk Customer Portal making management of contracts and reporting it much easier.

A Support Time Contract Management option will become available in the Jira Customer Portal when you have installed the VIEW26 Support Time Contract Management App.

Customers of an Organization can now get the big picture on how much Time has been spent on their support contract via the Gauge chart.

 

  1. Click on Support Time Contract Management under the User Profile

  2. This will open the List of all the Contracts for the Customer’s Organization