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4. View Metrics in Jira ServiceDesk Customer Portal

Support Time Contract Management allows you share Contract metrics as real-time reports via the JIRA ServiceDesk Customer Portal making management of contracts and reporting it much easier.

A Support Time Contract Management option will become available in the Jira Customer Portal when you have installed the VIEW26 Support Time Contract Management App.

Customers of an Organization can now get the big picture on how much Time has been spent on their support contract via the Gauge chart.

 

  1. In the Jira Customer Portal Home page, select the Portal Page

  2. This will display the status of the Contracts for the Customer’s Organization

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