🗝 Basics

Charts & Reports for Jira Service Desk allows you to create and share custom dashboards with customers via the portal. This App helps keep customers informed regarding their Service Requests and Engineering backlog progress. This will enable you to produce and analyse your own reports as well as being informed as to what has been resolved for other customers.

With our easy to use widgets, you can quickly customize and craft your Dashboard. The App provides easy-to-use drag-and-drop creation of custom reports, charts, and dashboard gadgets.

Access to VIEW data is managed separately from Jira security schemes

Charts & Reports for Jira Service Management App does not use the same user permission schema as Jira.

All users that have access to the Apps VIEW generally can access all imported information in that VIEW, regardless of whether they have access to these data in Jira or not.

Select one of the following topics:

1. Getting started

2. Create a View

3. Using View Filters

4. Add a Widget to a View

5. Create a Custom Widget

6. Managing Widgets

7. Add Notes to a Report

8. Analyzing Chart Data

9. Managing Saved Views

10. Sharing a View

11. Export View as PDF

12. Generate a Public Link for a View

13. Share a View with Jira User Groups

14. Share a View with a Customer Organization

15. Analyse Reports in Jira ServiceDesk Customer Portal