Viewing KB Analytics
A knowledge base is only as helpful as your customers determine, which is why it is important to analyze insights behind your knowledge base.
Understand how your audience is responding to your knowledge base articles with the free companion app.
KB Analytics - Page Views Tab
The pageview tab now includes the new Source - “JSM Customer Portal” as shown in the screenshot below
Get knowledge base article page view insights
The table includes:
Page title
Content creator name
When the page was last viewed
Number of JSM Requests created (drill-down support)
Number of unique portal user views (drill-down support)
Total KB page views (drill-down support)
KB Analytics - User Tab
The User tab now includes the new Source - “JSM Customer Portal” as shown in the screenshot below
Find out how your Knowledge Base content is being viewed by KB users
The table includes:
KB user name
Number of unique portal user views (drill-down support)
Number of JSM Requests created (drill-down support)