Introduction to ITSM Navigator

Introduction

ITSM Navigator is a specialized App from view26 designed to work with Atlassian Jira Service Management (JSM). Think of it as a GPS for IT Service Management (ITSM) excellence – it doesn’t replace Jira, but it shows you exactly where you are, where you need to go, and the best route to get there. It is ideal for any IT team using JSM, especially those new to formal ITSM processes or teams that want to continually improve their service delivery.

Clear ITSM roadmap: Provides a guided, start-from-zero implementation plan with built-in templates for JSM and best-practice advice.
Maturity assessments: Combines automated analysis of your Jira data with simple self-assessment questions to score your current maturity.
Executive dashboard: Shows your overall service health at a glance with color-coded (red/yellow/green) indicators and real-time metrics.
Actionable guidance: Highlights specific next steps and improvements (e.g. process changes, training, documentation) based on industry standards, so you know exactly what to fix next.

By turning complex ITSM frameworks into a step-by-step journey, ITSM Navigator helps you avoid confusion and focus on the most important improvements.

What does ‘ITSM Navigator’ offer?

ITSM Navigator helps you measure, improve, and sustain IT Service Management maturity directly inside Jira Service Management. It’s more than a dashboard – it’s a complete guide to ITSM excellence.

Here’s what you get:

📊 Automated & Self Assessments
Instantly analyze your JSM data or complete guided questionnaires to measure your ITSM maturity across Incident, Problem, and Change Management.
🧭 Maturity Roadmap
Follow a clear, step-by-step improvement path with actionable recommendations based on FitSM and ISO 20000 standards.
🔍 Process Analytics
Use process mining and KPIs to identify bottlenecks, track performance, and focus on the areas that matter most.
📑 Compliance Readiness
Built-in alignment with FitSM & ISO 20000 makes it easier to prepare for certifications and generate audit-ready reports.
🚀 Business Impact
Faster ITSM implementations, reduced resolution times, and improved service quality – helping IT evolve from a cost center into a business enabler.

Schedule a demo or Book a call

Schedule a free personal demo now, or check out our documentation for helpful tips and tricks. Need more help? Book a call with the View26 team for unlimited free consulting calls to maximise your investment in ITSM Navigator App!