Support Time Contract Management for JSM

Topics

• 🚀 Quick Start for Support Time Contract Management

  Create and verify a first contract in about 10 minutes. This walkthrough uses a narrow issue scope so you can confirm the calculation safely before expanding i…

• Learn the Basics

  This guide is organized around the first questions a new administrator or service owner needs to answer: what are we promising, which Jira work should count, a…

• FAQs and Troubleshooting

  Answers to the most common setup and calculation questions for administrators, service owners, and agents. Which contract type should I choose? Choose Fixed Te…

• Release Notes

  Product changes that affect administrators, service teams, and customer-facing contract metrics. View release notes for the latest updates and earlier release …

• REST API — setup and usage

  Use the Support Time Contract Management REST API to create, import, read, update and delete support contracts, and read their calculated logged hours, remaini…

• REST API reference

  REST API v1 reference for Support Time Contract Management. All paths are relative to the base URL copied from Connected apps. Configure OAuth 2.0 before using…

• REST API errors and limits

  Use this guide to diagnose Support Time Contract Management REST API errors, plan imports and handle asynchronous calculations. Every endpoint needs an active …

• Upgrading to the Advanced Edition

  Upgrade Support Time Contract Management to Advanced to connect external systems through the REST API. Your integration can provision and migrate contracts, up…