Charts and Reports for JSM

Access Controls

Open Settings → Permissions → Access Controls to manage access and sharing for Charts and Reports.

Access groups for VIEW26

Click Jira Global Permissions Page to manage the Jira groups that can access the app.

Jira Global Permissions Page

Management Organizations

Select one or more organizations whose members should be able to see other organizations’ tickets. Remove an organization using the remove icon on its selected entry.

Enable this option to allow Views to be shared through public links. Anyone with a public link can view its dashboard without signing in, including people outside your organization. Check the report content before sharing a public link.

Generate a Public Link for a View

Internal Issue Sharing

Enable this option to allow View owners to share internal issues with JSM portal customers.

This overrides the JSM customer portal permission schema: customers see the same dashboard as the View owner. Enable it only when that content is intended for the customers receiving the View.

Assets API

The Assets API token option has been removed from Settings. You do not need to generate or paste an Assets API token in Charts and Reports.

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