How do you count resolved tickets per resolver group each month in Jira Service Management? In Charts and Reports for Jira Service Management, create a custom chart with Resolved on the X axis, Granularity set to Monthly, Request Count as the measure and a captured "resolver group at resolution" field as the group. Then filter the view by issue type and resolver group, and open the tickets behind any month.
Before you start
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A Jira field that records the resolver group at the time a request is resolved, populated by your own workflow or automation.
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An administrator must include that field in the app’s imported custom fields. The report does not reconstruct missing historical values.
Video: Report monthly resolved tickets by resolver group
Follow the short demonstration, or use the written steps below. Menu labels can vary by installed version.
Watch time: 1:52. The demonstration uses fictional service desk data.
Watch Report monthly resolved tickets by resolver group on YouTube (captions and playback controls)
Steps
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Make sure a resolver-group-at-resolution field exists in Jira and is filled in when tickets are resolved.
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Settings › Data Sync & Projects › Custom Fields: include that field in the app's imported data.
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In the view, + › Widgets panel › Create Custom Widget: name, category, type Chart.
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Filters step: X Axis: Resolved › Group By: Resolver Group at Resolution › Measure: Request Count › Granularity: Monthly › Preview › Create. The widget is added to the view.
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Issue Type filter › Incident › Apply. More Filters › Resolver Group at Resolution › one group › Apply.
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Widget menu › Analyze › click a month › table icon › Full DataView to check the tickets.
Check your result
Use the Resolved date with Monthly granularity for a resolved-in-month report.
A current assignee or current team is not evidence of which group resolved a request historically. Check the captured resolver field on sample tickets.
Related guides
Data Sync & Project Configurations