📋 Release Notes

Deployments #122 to #126

New features

• REST API for Support Contracts: Introduced a new secured REST API to allow external systems to programmatically manage support contracts. This includes endpoints for creating, updating, deleting, and bulk-importing contracts, facilitating easier data migration and automated provisioning. (NSP-1157)

Deployments #109 to #116

Improvements

• Background Contract Processing: Contract creation and edits now run as background jobs. This prevents the UI from stalling during long-running calculations and ensures that closing the browser tab no longer interrupts the process. Users can now also process multiple contracts concurrently. (NSP-1079)

Deployments #98 to #109

New features

• Hour Bank Contracts: Introduced a new contract type that expires based on hour balance rather than a fixed date. Fixed contracts can now also be configured without a mandatory end date, or set to expire whenever the hours reach zero or the end date is reached—whichever comes first. (NSP-1036)

New contract models and a clearer contract experience

• Fixed Term contracts — the previous Fixed model is now presented as Fixed Term, with explicit hours-based and date-only variants.

• Date-only support — turn Contracted Hours off to create a Fixed Term contract that expires only on its required end date.

• Hour Bank contracts — create prepaid pools that expire when hours are exhausted or when either the hours or end date is reached.

• Clearer status and badges — the dashboard now uses ACTIVE and EXPIRED with FIXED TERM • HOURS, FIXED TERM • DATE, RECURRING, and HOUR BANK badges.

• Remaining and progress improvements — hours-based, date-only, and dual-expiry contracts show the remaining commitment and relevant progress more clearly.

• Customer portal updates — portal gauges now adapt to hours, calendar time, or both for Hour Bank contracts with dual expiry.

• Creation and dashboard usability — the form exposes only fields relevant to the selected contract type, and the contracts table supports the new models.